Templates For agencies

Client onboarding template.

The first two weeks set the tone for the whole relationship. This checklist board covers the welcome, the kickoff, the access you need from them and the check-in after two weeks, and keeps a column for whatever you're waiting on from the client.

Free on Workel's free plan. For agencies, consultants and service businesses signing new clients.

The board. 4 columns, 7 tasks to start with.

Due dates count from the day you add the template, so the first week's work is already on your calendar.

Kickoff2
  • Send the welcome email and contract

    TodayHigh priority

  • Book the kickoff call

    In 2 daysHigh priority

Setup3
  • Set up the shared folder and project access

    In 3 daysMedium priority

  • Add billing details and send the first invoice

    In 4 daysMedium priority

  • Two-week check-in call

    In 2 weeksMedium priority

Waiting on client2
  • Get logins for their website and analytics

    In 5 daysMedium priority

  • Collect brand guidelines and past work

    In 5 daysLow priority

Live0
  • Nothing here yet

What else is inside. Docs and a chat, next to the board.

Doc

Onboarding checklist

Before the kickoff

  • Contract signed
  • Deposit paid
  • Main contact and decision maker named

At the kickoff

  • Goals for the first 90 days
  • How and when we report progress
  • Who approves the work

After the kickoff

  • Recap email sent the same day
  • Access requests sent
  • Check-in booked

Doc

Welcome email

Hi [name], we're glad to be working with you. Here's what happens next:

  • This week: the kickoff call, where we agree goals and dates
  • Next week: we set up access and start the work
  • In two weeks: a short check-in to see how it's going

Reply to this email with any questions. We usually answer within a working day.

Project chat

Client onboarding

Your team's notes on the client while you get them started. Everyone you add to the project is in it.